Refund & Cancellation Policy

Effective date: 23 October 2026 · Last updated: 23 October 2026

3.1 Plans and payment

DavaSetu subscription fees as shown on the billing page at checkout, billed yearly. All plan prices are exclusive of GST. GST at 18% is charged in addition and shown separately on the invoice. All payments are made only through Razorpay. A subscription activates once Razorpay confirms the payment to us. A DavaSetu administrator can also activate or extend a plan manually as an internal admin action. That is not a way to pay. A GST tax invoice showing our GSTIN 09AABCY8463H1ZU is issued for each successful payment.

3.2 Cancelling your subscription

You can cancel from Dashboard → Subscription & Billing, or by writing to support@davasetu.co.in from your registered email.

Renewal is manual, so there is nothing to switch off. If you don't renew, your subscription simply ends at the end of the paid term.

If you cancel after the 7-day refund window below, your subscription stays active until the end of the period you paid for. No refund is given for the remaining period.

3.3 Refunds

Refund window: you may request a full refund within 7 days of your first purchase of a DavaSetu subscription.

Renewals and upgrades are not refundable. This includes any amount paid for an upgrade.

After the refund window: fees are non-refundable for the remaining period. The only exceptions are duplicate or failed payments and rejected onboarding (below), and cases where refunds are required by law.

Duplicate or failed payments: if you were charged twice, or charged when the subscription did not activate, we will refund the extra or failed amount after checking it against our records.

Rejected onboarding: if we reject your pharmacy during our internal review before your website goes live, we will refund the full amount paid for that subscription, less payment gateway charges. This applies even if the rejection happens after the 7-day window.

Suspension for breach: no refund is due if we suspend or terminate an account for breach of the Terms of Service, except where required by law.

Plan changes: upgrades only. The unused part of your current plan is given as pro-rata credit towards the higher plan. That credit is not paid out as cash. Mid-term downgrades are not available.

3.4 How refunds are paid

Approved refunds are made through Razorpay to the original payment method. We cannot refund in cash or to a different account. Plan time added manually by an administrator, such as a goodwill extension, has no cash value and is not refundable.

We will initiate an approved refund within 7 working days of approval. After that, the time it takes to reach your account depends on your bank or payment provider. You will get an email confirmation with the refund reference.

3.5 How to request a refund

Email support@davasetu.co.in with your pharmacy name, registered mobile/email, invoice number, the Razorpay payment ID, and the reason. Support hours: Mon–Sat, 10:00 AM–7:00 PM IST. If you are not satisfied with our response, contact the Grievance Officer: Ajay Sharma, support@davasetu.co.in, +91 7607216033.